INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I request a custom quote or place an order?

You can request a quote directly through our online product pages by submitting your measurements and specifications, or by emailing our sales team at shademestore@gmail.com. For trade partners and dealers, simply log into your dealer account to access instant wholesale pricing and online order placement.

What is the typical lead time for custom window treatments?

Because all our shades, blinds, and drapes are custom-crafted to your exact dimensions in our Anaheim facility, standard production typically takes 7 to 10 business days after order confirmation. Transit times vary depending on your delivery location and freight shipping method

Can I request fabric and material samples before placing a full order?

Yes! We strongly encourage ordering sample swatches to evaluate colors, textures, and opacity in your space. Trade professionals and registered dealers can also request comprehensive sample books and digital swatch kits.

Do you offer professional measurement and installation services?

While we operate primarily as a manufacturer and wholesale supplier, we provide detailed measurement/installation guides and specification sheets for all products. For commercial projects or trade clients, our technical support team is available to assist with site consultation and technical guidance.

How do I become an authorized RISE Shade Lab dealer or trade partner?

We welcome interior designers, architects, window treatment retailers, and commercial contractors! To apply, click on the “Login / Register” link at the top of our website and submit your business credentials (including your Tax ID and Resale Certificate). Our trade team will review and approve your account within 1–2 business days.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

Phone Number

Phone: 714-646-9600

Address

Address: 1351 N. Miller St., Suite 201, Anaheim, CA 92806

Email

Email: shademestore@gmail.com

Open Hour

Open Hour: M ~ F. 9AM to 6PM PT